Working with the CQC and understanding inspection processes

Information for care homes, home care companies, specialist colleges, extra care housing, Shared Lives schemes and supported living services.

This virtual learning module is aimed at new managers, new services and others wishing to understand the CQC inspection process. Informed by how other services have prepared, the module looks at a step-by-step approach to involving the people you support, staff and others in sharing robust evidence.

This full-day facilitated session brings together frontline managers to learn about the step-by-step ways to be ready to evidence that your service meets CQC expectations to achieve a Good or Outstanding rating.

April 5, 2023

Have you received an inspection rating that wasn’t what you hoped for?

Perhaps you have been left feeling perplexed as to why a category hasn’t changed rating despite the team working tirelessly for improvement? In this month’s episode, we delve into the topic of care home inspections to review the current regulatory process, we discuss the impact of inspections on staff morale and guest Sophie Coulthard shares ways you can support the workforce. We also hear why inspections should be seen as a positive experience and how guest Martin Vanhinsbergh recognises workforce achievements. Is the Government doing a good enough job at championing the care sector? Professor Martin Green OBE, shares his analysis on what needs to change in the future.

The CQC Key Lines of Enquiry (KLOE) Inspection workshop incorporates the CQC’s latest Regulatory Approach to inspection; provides delegates with a clear understanding of the Fundamental Inspections Standards and how these standards fit into the requirements of each business. It supports delegates to identify and demonstrate key evidence against the standards and looks at potential areas for development. It also provides up to date information in regards to CQC’s ways of working and their new approach.

CQC Training Courses for Management and Staff, Guides and Advice for those tasked with Care Quality Management.

For those committed to delivering the highest levels of care, this module covers how you can exceed CQC expectations to achieve an ‘Outstanding’ rating.

This Demystifying the CQC Inspection Process course provides a clearer understanding of the five Key lines of Enquiries  (KLOE) and looks at what is expected of delegates – their roles and responsibilities in the inspection process. It looks at what inspectors look for, and how to capture the evidence under each of the five headings. Delegates will also understand evidence of good and outstanding ratings and how to demonstrate this within their role.

Learning, improvement and innovation section

Good and outstanding-rated services encourage and effectively resource the drive for improvement. From effective quality assurance practices to the ability to research and act upon innovation, these services are committed to providing the best care possible and can implement the changes needed.

Our ‘Guide to improvement’ is a comprehensive resource developed in consultation with a range of different regulated care providers with one thing in common; they have all fallen below the CQC standards and successfully improved.

Many services are at risk of falling below CQC standards because of poor practice in relation to safe staffing, including recruitment practice, staffing levels and effective training. This guide includes practical examples and recommendations to help you safely recruit the right number of suitable staff.

If your service has fallen below CQC standards, quick recovery is essential to ensure the quality of care provided is adequate and to protect your reputation.

This seminar is for services who have fallen below CQC standards and are looking for practical ways to recover and achieve a Good rating. This facilitated seminar covers step-by-step ways to drive forward improvements within adult social care services.

This template can be used to document your goals, ambitions and plans of how improvements are going to be measured and managed within clear timeframes, as well as recording process.

This checklist enables you to reflect about how you can improve and establish the building blocks for continuous improvement.

This course covers the essentials for care providers and managers. This online course has been designed specifically for team leaders, seniors and managers working in a social care setting. It may also be useful to a wider audience of people because inspection is about the whole team, not just the manager.

Whether you are awaiting your first inspection or you want to be best prepared for your next one, the checklist based on recommendations from frontline managers helps you to reflect on what you will need to evidence.

This guidance describes how providers and managers can meet the regulations. These include the fundamental standards – the standards below which care must never fall.

Document your goals, ambitions and plans of how improvements are going to be measured and managed within clear timeframes, as well as recording progress.

This checklist can be used to reflect on whether your service is ready to evidence you are delivering outstanding levels of care.  It can help you to reflect on what additionally may be needed to achieve this rating from the CQC.

Good quality records underpin safe, effective, compassionate, high-quality care. They communicate the right information clearly, to the right people, when they need it. They are an essential part of achieving good outcomes for people.

This guide clarifies what good digital records look like and how providers can achieve this. It also covers the commitments CQC makes to support providers’ use of digital record systems and what we will look at on inspection.

The programme explores the inspection process, what CQC are looking for, the Key Lines of Enquiry, and consolidates the learning with a case study. This is a full-day programme and is remotely delivered by ZOOM, so no need to travel.

If you want support in developing your leaders and managers or are interested in finding out how we can work together to make a difference to your business please contact our admin team for a free enquiry.

Ever wondered when you read a copy of a Care Quality Commission report from an Outstanding service and your report reads the same but you only received a Good rating? Then this is the programme for you.