Personalisation in social care

June 6, 2023

This episode of CMM OFF THE PAGE explores how to achieve excellence in end of life care and discusses the importance of choice for people living in a care setting at the end of their life. Podcast co-host Nadra Ahmed CBE, Executive Chairman at The National Care Association, highlights how care homes should consider cultural needs and Paula Plaskow, End of Life and Palliative Care Lead at Jewish Care, recalls how the organisation has gone above and beyond to create lasting memories for families and for people at the end of life. Podcast speaker Claire Towns, Chief Executive of Mary Stevens Hospice, shares strategies on how to support the workforce when dealing with a bereavement and Claire Henry MBE, a consultant in end of life care, offers her recommended resources and training to help providers with their continued professional development.

Learning, improvement and innovation section

Good and outstanding-rated services encourage and effectively resource the drive for improvement. From effective quality assurance practices to the ability to research and act upon innovation, these services are committed to providing the best care possible and can implement the changes needed.

Everything you do as a leader and manager in adult social care must facilitate, promote and embed person-centred approaches to care and support and enhance the lives of the people accessing your service. In this module, you’ll start to explore some of the skills you need to ensure you lead truly person-centred services.

Description: One Chance to Get It Right’ (The Leadership Alliance for the Care of Dying People (June 2014) set out the approach to caring for dying people in the last few days and hours of life identifying five Priorities for Care.

This learning path identifies core and additional recommended e-learning sessions for managers in social care to enhance the quality of care for patients in the last days of life and support for their families. We have defined sessions which contain core content to support what managers in social care need to know and do to provide good care for people who are dying. The sessions that the individual manager needs to complete depends on how competent they are already with this area of practice.

Registered managers have a fundamental role in promoting person-centred support in their services. Working in a person-centred way leads to positive outcomes for people who need care and support, and the registered manager creates the culture of a service where people are treated with dignity and offered support that is relevant to their individual needs.

This guidance describes how providers and managers can meet the regulations. These include the fundamental standards – the standards below which care must never fall.