Managing quality assurance and continuous improvement in services

For those committed to delivering the highest levels of care, this module covers how you can exceed CQC expectations to achieve an ‘Outstanding’ rating.

This online learning module is for staff who are new to working in Adult Social Care. It will support you in developing an awareness of ways to communicate effectively with the people in your care, so that you are better able to support them in a person-centred way.

Learning, improvement and innovation section

Good and outstanding-rated services encourage and effectively resource the drive for improvement. From effective quality assurance practices to the ability to research and act upon innovation, these services are committed to providing the best care possible and can implement the changes needed.

Quality assurance involves the monitoring and evaluation of the service to ensure that
the quality is being met. The following recommendations are aimed to supporting
services to deliver effective quality assurance and evidence care that meets regulatory
expectations.

The ability to build meaningful and trustworthy relationships with the individuals you support and care for is a vital part of your role as a care professional. However, professional boundaries are those rules and limits that prevent the lines between care professional and individuals in your care from becoming blurred. The ability to build meaningful and trustworthy relationships with the individuals you support and care for is a vital part of your role as a care professional. However, professional boundaries are those rules and limits that prevent the lines between care professional and individuals in your care from becoming blurred.

This online learning resource supports managers and staff working in health and social care to be more knowledgeable about – and understand – the process of using and implementing quality improvement methodology.

This resource provides social workers and social care workers with information about quality improvement and the associated tools that can be used within health and social care organisations.

This resource helps shape high quality adult social care services and improve the wellbeing of adults using social care.

It brings together our quality standards and medicines guidelines in an easy to use format, mapped against the Care Quality Commission (CQC)’s 5 key questions. We designed the resource for  people involved in commissioning adult social care. But it could also be useful to provider organisations, and people who fund their own care.

This event gave participants the chance to explore people’s experiences and perspectives about what quality means in adult social care, both now in pandemic management and recovery planning, and what quality social care means in the future.