Exploring communication skills that can support you and be adapted to develop the most effective relationships with your team, individuals, their relatives and other professionals.
With so many overlapping pressures facing the health and social care system, and the inequities that many groups continue to experience, kindness and compassion are qualities that can be hard to practice and sustain.As well as deepening your understanding and knowledge of leadership in the health and care system, this course will also help you develop your own practice of kind and compassionate leadership.This programme will enable you to work more effectively in the gap between your commitment and enthusiasm for change and the reality of making things happen within the constraints of your role and wider system prioritie
Assertiveness is getting the attention and the respect you deserve while at the same time, respecting the views of the person you are talking to. It’s a two way process consisting of adult, professional and constructive dialogue. This module gives you the confidence to apply the skills of assertive behaviour in the workplace so benefiting yourself and your team.
This distance learning, knowledge based, qualification has been designed for learners who want to develop an understanding of how to deliver effective customer service in health and social care settings.
This Coaching course is aimed at all staff who have responsibility for supervising and managing staff. It is also aimed at anyone who wants to understand the coaching process, its principles and ways of working, so as to better engage in the in- house coaching process.
This Coaching and Mentoring course is suitable for anyone who is new to the topic or anyone who wants to revise their existing coaching and mentoring skills but it’s particularly useful for educational professionals, for example, headteachers, deputy headteachers, heads of year, heads of departments, teacher trainers, sports coaches and team leaders.
This module will enable you to identify and understand some of the principles of successful coaching, and is your first step on the path to becoming a successful coach to help people find their focus and be the best they can be.
The role of a manager is to achieve results through the efforts of other people. The responsibility of managing resources (people, equipment, budgets etc.) lies with the manager or team leader. Improving performance and thus productivity requires a set of skills. One of the ways to achieve this is by coaching. Learning proven and effective models of the coaching process allows the manager to follow a structured approach to developing their staff.
This module looks at how coaching can be applied as a means of developing specific areas of knowledge and skill to allow a person to perform to the best of their abilities in their job role ‐ particularly when experiencing times of change.
In management the ability to communicate clearly and confidently is of key importance. This course looks at the role of language in management communication, and helps you identify areas you may need to develop.
This course will give an overview of strategies used to resolve conflicts, as well as reporting and finding support after a conflict has occurred.
Dealing with difficult people is something we will all have to do at some time and no workplace is without them. This module will use a number of scenarios to introduce how you can deal more effectively with difficult people.
One of the key skills for leaders and managers, particularly in social care, is communication. Every day needs to start and end with good communication to ensure that information is passed on accurately to the right people. It’s the role of the manager to set the tone for good communication across their service.In this module, you’ll start to explore some of the skills you need to be a good communicator, consider how to manage information safely and securely, and plan your next steps in providing good and outstanding adult social care services.
This course explores the importance of communication as a skill in the workplace. You’ll cover areas such as verbal and non-verbal communication, written communication and using your communication skills in challenging and diverse situations.
This course will cover the process of delegation and the application of the techniques to ensure effective and efficient use of resources within an organisation.
This Effective Mentoring Skills course aims to provide team leaders and aspiring first time managers with the skills knowledge to understand how to be an effective mentor. It empowers delegates to undertake effective mentoring to support peers and staff in being effective within their role.
Managing upwards involves a range of skills in order to get what we need from our manager, whilst keeping them happy too. Sometimes it’s necessary to say no to our manager and we must do so assertively without causing any ill‐feeling. This module covers three specific skills of influence, negotiation and delegation to help with the process of managing upwards.
This 3.5-hour webinar is an introduction for all staff who would like to improve their influence and persuasion skills. The aim of this session is to explore ideas and theories of how to influence and persuade others, define what is meant by influence and persuasion, list a range of communication styles to influence and persuade Identify and a range of influencing and persuasive behaviours
This course is aimed at individuals with little or no coaching experience, and have an interest in people, their development, wellbeing and performance. Develop the skills and values of good coaching, including active listening, questioning, paraphrasing, building rapport and importantly reflective practice.
Develop your confidence and skills to prepare for and manage difficult conversations in-person and online. Understand challenges traps & pitfalls, reflect on personal responses, patterns and fears and practise ingredients and techniques to help plan and manage conversations.
This course supports managers working through change and practitioners who need to have those difficult conversations with clients.
This document is to be considered as
guidance which supports conversations about language. It is not exhaustive by any means. It is a tool,
a thinking place, an opened door into moving towards trauma informed settings, services
and systems. It is an invitation to develop deeper awareness around stigmatisation,
understanding that when we change the language, we change how we see the world.
When we are motivated by compassion and wisdom, the results of our actions benefit everyone, not just our individual selves or some immediate convenience.
For leadership to be compassionate, it must also be inclusive. Compassion blurs the boundaries between self and other, promoting belonging, trust, understanding, mutual support and, by definition, inclusion (West 2021). This creates an inclusive, psychologically safe environment in which diversity in all forms is valued and team members can contribute creatively and enthusiastically to team performance.