Registered managers working in adult social care should develop and utilise strong communication skills with a whole range of people including those they support, carers, relatives, staff and others.
In addition, information systems and digital technology are now an integral part of social care and managers must ensure that the information management systems are appropriate and effective for their settings. Confidentiality is a key area for working in social care but sits alongside the importance of information sharing between organisations for better outcomes for the individuals we care for.
Aligned to S3 Communication in Social Care (adults) England, Manager Induction Standards (MIS), Skills for Care, 2016 and covering the following areas:
Exploring communication skills that can support you and be adapted to develop the most effective relationships with your team, individuals, their relatives and other professionals.
Understanding the systems available in adult social care for information management including the legal requirements relating to gathering, storing and sharing information and the importance of having sharing protocols between organisations.