As a leader in social care you will need the most effective communication skills which gain the trust and confidence of your team and other professionals, leading to the best outcomes for the people we care for
One of the key skills for leaders and managers, particularly in social care, is communication. Every day needs to start and end with good communication to ensure that information is passed on accurately to the right people. It’s the role of the manager to set the tone for good communication across their service.In this module, you’ll start to explore some of the skills you need to be a good communicator, consider how to manage information safely and securely, and plan your next steps in providing good and outstanding adult social care services.
This 3.5-hour webinar is an introduction for all staff who would like to improve their influence and persuasion skills. The aim of this session is to explore ideas and theories of how to influence and persuade others, define what is meant by influence and persuasion, list a range of communication styles to influence and persuade Identify and a range of influencing and persuasive behaviours
Open and transparent communication is a vital element in a positive workplace culture.
Good communication helps to create mutual and trusted respect in the workforce, regardless of individual roles and responsibilities, and reduces mistakes from miscommunication. It also provides opportunities for everyone to share their views and ideas, including people who need care and support.
Black and ethnic minority Women’s Leadership Development Programme-Being offered an interview can be exciting, but also can feel quite daunting. Gain the skills and confidence needed to thrive in an interview situation. This one-day workshop equips women of all professional backgrounds with the practical tools and self-belief to do themselves justice at interviews – no matter what questions they are asked.
This course is one in a series focusing on leadership, decision-making and communication in the context of policing within the community. This session focuses on communication skills and specifically looks at how to build rapport and get the most out of conversations in community settings.
This document is to be considered as
guidance which supports conversations about language. It is not exhaustive by any means. It is a tool,
a thinking place, an opened door into moving towards trauma informed settings, services
and systems. It is an invitation to develop deeper awareness around stigmatisation,
understanding that when we change the language, we change how we see the world.