Effective communication as a leader

This course is aimed at developing your understanding of how and why people interact with each other in different ways in the workplace. You’ll discover how they contribute individually and collectively to the successful working of organisations. We’ll also look to enhance your communication skills through these insights and at how your own motivations and behaviours interact with those of others.

One of the key skills for leaders and managers, particularly in social care, is communication. Every day needs to start and end with good communication to ensure that information is passed on accurately to the right people. It’s the role of the manager to set the tone for good communication across their service.​In this module, you’ll start to explore some of the skills you need to be a good communicator, consider how to manage information safely and securely, and plan your next steps in providing good and outstanding adult social care services.​

This half day webinar is an introduction for all staff who would like to improve their influence and persuasion skills. The aim of this session is to explore ideas and theories of how to influence and persuade others, define what is meant by influence and persuasion, list a range of communication styles to influence and persuade Identify and a range of influencing and persuasive behaviours

Open and transparent communication is a vital element in a positive workplace culture.

Good communication helps to create mutual and trusted respect in the workforce, regardless of individual roles and responsibilities, and reduces mistakes from miscommunication. It also provides opportunities for everyone to share their views and ideas, including people who need care and support.

Effective communication between staff and the individuals they support is essential for accurately identifying needs and fostering trust in care relationships. Strong communication skills can enable care workers to tailor their approach to the preferences of those under their care, promoting dignity and autonomy.

This newsletter shares courses aimed at enhancing staff communication skills across various essential areas, with the ultimate goal of improving the quality of person-centred care provided by your service.

This course is one in a series focusing on leadership, decision-making and communication in the context of policing within the community. This session focuses on communication skills and specifically looks at how to build rapport and get the most out of conversations in community settings.