Managing difficult conversations

Managing difficult conversations

Provider: Skills Platform

Course overview

Develop your confidence and skills to prepare for and manage difficult conversations in-person and online. Understand challenges traps & pitfalls, reflect on personal responses, patterns and fears and practise ingredients and techniques to help plan and manage conversations.

This course supports managers working through change and practitioners who need to have those difficult conversations with clients.

More resources for Exploring and adapting different communication styles as a manager

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