Learning when things go wrong

Learning when things go wrong

Provider: Skills for Care

Even with the most robust risk assessments and best staff, accidents and incidents do occur in adult social care services. The CQC expects all regulated services to identify, investigate and learn from each accident, incident and near miss to help strengthen safety and protect the people you support.

Good and outstanding services are open and transparent, ensuring that staff teams and the people they support are encouraged and empowered to report concerns, and know these will be acted upon.

More resources for Improving services by reviewing, evaluating and identifying areas for change

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