Managing concerns and complaints effectively

Managing concerns and complaints effectively

Looking at systems used to ensure that concerns and complaints are addressed effectively and can be used as an improvement tool.

Resources for Managing concerns and complaints effectively

Assessing Staff Competence to Administer Medication (Adult’s Services)- for adult social care staff working in Brighton &Hove

Provider: Brighton and Hove City Council Learning Zone

Care Quality Commission (CQC) requires care providers to have a formal system to assess staff competence to administer medication. This practical workshop provides the knowledge, materials and skills to care providers to create and manage a formal system to assess staff competence.

Funded for adult social care staff in Brighton and Hove

Sign up at https://learning.brighton-hove.gov.uk/login/index.php

Effective Complaints Handling for Adult Social Care Managers

Provider: Brighton Hove Council Learning Zone

Aimed at Brighton and Hove Social Care managers

This short course will help managers produce effective responses and will demonstrate how to identify and implement service improvements.

To access register at

https://learning.brighton-hove.gov.uk/login/index.php

© 2023 Mile Pathway. All Rights Reserved.
Created by LV Media Hub