Looking at systems used to ensure that concerns and complaints are addressed effectively and can be used as an improvement tool.
Care Quality Commission (CQC) requires care providers to have a formal system to assess staff competence to administer medication. This practical workshop provides the knowledge, materials and skills to care providers to create and manage a formal system to assess staff competence.
Funded for adult social care staff in Brighton and Hove
The ‘Conducting an Internal Investigation’ course is aimed at staff who are required to carry out internal investigations as part of their job role, including Seniors, Deputies and Managers, including HR staff.The course examines how to conduct an internal investigation, including the collection and assessment of evidence, along with the presentation of the findings. It uses an aide-mémoire approach to ensure that all aspects of the process are carried out in a logical way, whilst taking account of critical factors in a fair, unbiased way.
Aimed at Brighton and Hove Social Care managers
This short course will help managers produce effective responses and will demonstrate how to identify and implement service improvements.
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The main focus of this area of inspection is the risk assessment process and how you involve the people you support in deciding what’s appropriate, ensuring you and your staff teams help and document this. This focus also includes your ability to review risks and support longer-term improvement, as well as the safety of the equipment and your staff’s ability to use it.