Managing concerns and complaints effectively

Managing concerns and complaints effectively

Looking at systems used to ensure that concerns and complaints are addressed effectively and can be used as an improvement tool.

Resources for Managing concerns and complaints effectively

Effective Complaints Handling for Adult Social Care Managers

Provider: Brighton Hove Council Learning Zone

Aimed at Brighton and Hove Social Care managers

This short course will help managers produce effective responses and will demonstrate how to identify and implement service improvements.

To access register at

https://learning.brighton-hove.gov.uk/login/index.php

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