Improving services by reviewing, evaluating and identifying areas for change

Organisational practice is the examination of how the structures and culture of a company shape the actions and behaviours of its workforce. On this microcredential, you’ll learn how to become a manager who can increase productivity and efficiency to empower your workforce and benefit the broader environment. You’ll achieve this by exploring different organisational structures and learning how to adapt to change. You will also learn to recognise what is driving change in the contemporary world and how to adapt to it positively, in a way that’s inclusive, ethical, and promotes diversity.

Build your knowledge, practical skills, and use of tools to manage or lead workplace change. This stackable short course (microcredential) enables you to understand workplace change issues, create a plan that is realistic and achievable, and use appropriate tools for managing and contributing to the change process.

Developed by West Sussex County Council in partnership with West Sussex Partners in Care, the Great Care Employer scheme has been shaped by local providers.

What is the purpose of the ‘Great Care Employer’ scheme?

We want to show job seekers that there is an abundance of great employers working in West Sussex offering:

• Rewarding and flexible roles
• Opportunities to learn and develop
• A good work/life balance and a focus on wellbeing.

This stackable short course (microcredential) gives you the knowledge and tools to lead innovation within your organisation, including understanding internal motivations, and implementing strategies that anticipate, coordinate and manage resistance to change.

Diagnose the need for organisational change and develop a strategic change program. Explore strategic innovation models and develop a strategic change program using different tools, including Ansoff, Balanced scorecard and the Balogun and Hope-Hailey model for strategic change. You’ll also write a business plan.

Transition is a psychological process people go through to come to terms with change. We go through transitions every day in our lives without even thinking about them. What may be new is thinking about transition in terms of organisational changes. This module aims to help staff through the process of large scale change and transition.

In this course you will explore the role of managers in the change process and the skills required for managing and leading change in health and social care work.

The Leadership for Quality Improvement in Long Term Conditions Level 7 module has been designed to further the student’s leadership skills by demonstrating personal qualities such as self-awareness, managing self and others, reflective practice, influencing skills and overcoming difficult situations. During the module, students will advance their knowledge and understanding of collaborative working and care integration; developing networks, benefits and challenges, working with teams, facilitation skills and stages of team development.

Within the module students will consider managing services including planning, implementing policy, patient and carer involvement and empowerment to self-manage, service redesign, ‘lean’ methodology, value stream mapping and managing risk.

In addition, students will study managing people, leading service improvement and setting direction, this will encompass building and nurturing an improvement culture, reflective practice, national/local patient safety policies, quality improvement methodology, learning from adverse events, identifying contexts for change, health policy and evaluation and sustainability and spread of change.

Leading Change Improving Care is a practical leadership development programme aimed at registered managers and other managers currently working in adult social care services. This learning programme is exclusively available from a number of Skills for Care’s endorsed learning providers.

Even with the most robust risk assessments and best staff, accidents and incidents do occur in adult social care services. The CQC expects all regulated services to identify, investigate and learn from each accident, incident and near miss to help strengthen safety and protect the people you support.

Good and outstanding services are open and transparent, ensuring that staff teams and the people they support are encouraged and empowered to report concerns, and know these will be acted upon.

The programme is aimed at both new and experienced managers & supports delegates to learn how to influence and implement changes to address current and future challenges to service needs. The programme supports delegates to consider their own leadership styles and focus on the impact of these to themselves and their team. The programme also contains practical strategies to develop delegates’ leadership skills, enabling them to lead change, manage sensitively and ultimately improve the quality of care delivered.

SMART is Care England’s Strategic Management Audit Repository Tool. The tool is free to use for all social care providers and acts as an aid memoir to support the management and regular review of all care services, and grants access to a myriad of support designed to bring down the cost of care and keep care providers informed and up to date with a raft of resources and guidance without charge.

This course will help you to think about how those involved in healthcare can monitor the progress of any initiative to improve care, and how they can make sure that any change is sustained.