Improving services by reviewing, evaluating and identifying areas for change

Organisational practice is the examination of how the structures and culture of a company shape the actions and behaviours of its workforce. On this microcredential, you’ll learn how to become a manager who can increase productivity and efficiency to empower your workforce and benefit the broader environment. You’ll achieve this by exploring different organisational structures and learning how to adapt to change. You will also learn to recognise what is driving change in the contemporary world and how to adapt to it positively, in a way that’s inclusive, ethical, and promotes diversity.

Build your knowledge, practical skills, and use of tools to manage or lead workplace change. This stackable short course (microcredential) enables you to understand workplace change issues, create a plan that is realistic and achievable, and use appropriate tools for managing and contributing to the change process.

Part of Skills for Care’s Good and Outstanding (GO) online toolkit, this resource supports adult social care providers to build a positive learning culture—one that actively identifies, investigates, and learns from safety incidents. Aligned with the CQC’s Single Assessment Framework and shaped by the experiences of high-performing services, it offers practical insights and real-world examples to help strengthen your approach.

Good and outstanding-rated services encourage and effectively resource the drive for improvement. From effective quality assurance practices to the ability to research and act upon innovation, these services are committed to providing the best care possible and can implement the changes needed.

Developed by West Sussex County Council in partnership with West Sussex Partners in Care, the Great Care Employer scheme has been shaped by local providers.

What is the purpose of the ‘Great Care Employer’ scheme?

We want to show job seekers that there is an abundance of great employers working in West Sussex offering:

• Rewarding and flexible roles
• Opportunities to learn and develop
• A good work/life balance and a focus on wellbeing.

This practical resource from Skills for Care is aimed at care providers looking to improve their CQC rating. It’s especially helpful for leaders and managers who want to embed continuous improvement across their service. The guide breaks things down into clear steps, with a focus on understanding what ‘good’ looks like and how to get there.

This stackable short course (microcredential) gives you the knowledge and tools to lead innovation within your organisation, including understanding internal motivations, and implementing strategies that anticipate, coordinate and manage resistance to change.

Diagnose the need for organisational change and develop a strategic change program. Explore strategic innovation models and develop a strategic change program using different tools, including Ansoff, Balanced scorecard and the Balogun and Hope-Hailey model for strategic change. You’ll also write a business plan.

Transition is a psychological process people go through to come to terms with change. We go through transitions every day in our lives without even thinking about them. What may be new is thinking about transition in terms of organisational changes. This module aims to help staff through the process of large scale change and transition.

In this course you will explore the role of managers in the change process and the skills required for managing and leading change in health and social care work.

The Leadership for Quality Improvement in Long Term Conditions Level 7 module has been designed to further the student’s leadership skills by demonstrating personal qualities such as self-awareness, managing self and others, reflective practice, influencing skills and overcoming difficult situations. During the module, students will advance their knowledge and understanding of collaborative working and care integration; developing networks, benefits and challenges, working with teams, facilitation skills and stages of team development.

This interactive module helps managers conduct learning reviews to understand what can be learned from actions or experiences that didn’t go as planned. It explains the purpose of learning reviews, how to conduct them with individuals and teams, and how to integrate them into your work environment. The module encourages exploring different perspectives and creating action plans to avoid repeating incidents.

Even with the most robust risk assessments and best staff, accidents and incidents do occur in adult social care services. The CQC expects all regulated services to identify, investigate and learn from each accident, incident and near miss to help strengthen safety and protect the people you support.

Good and outstanding services are open and transparent, ensuring that staff teams and the people they support are encouraged and empowered to report concerns, and know these will be acted upon.

SMART is Care England’s Strategic Management Audit Repository Tool. The tool is free to use for all social care providers and acts as an aid memoir to support the management and regular review of all care services, and grants access to a myriad of support designed to bring down the cost of care and keep care providers informed and up to date with a raft of resources and guidance without charge.

This course will help you to think about how those involved in healthcare can monitor the progress of any initiative to improve care, and how they can make sure that any change is sustained.