Human resource management in services

This Workforce Strategy was developed by Skills for Care in collaboration with the
adult social care sector – including people who draw on care and support. It seeks to
set out where we are now, the drivers and case for change, and where we want to
make changes to build the workforce of the future.

Get the most out of your application process. Ask potential candidates the right questions to help you with the candidate selection process.

Behavioural based interviewing is interviewing based on discovering how the interviewee acted in specific employment‐related situations. This module gives you the skills to identify and understand the principles of behavioural based interviewing and how to apply those skills in an interview situation.

Good people management skills are vital in meeting the challenges faced by organisations of all shapes and sizes across the world. Designed by world-class academics from The Open University, with input from industry experts with diverse perspectives, this microcredential will introduce you to frameworks and ideas that will help you become an ethical and inclusive people manager and leader. You’ll learn the critical tools and techniques needed to adapt and respond to the changing needs of your organisation, and further your career.

In this online content you will learn how to deal with disciplinary issues and what to do when an employee raises a grievance. Whether you’re a manager or an individual who is directly affected by these issues this content will guide you through the process.

The module covers these areas:

• Definitions of discipline and grievance
• The legal principles
• The disciplinary process
• Failing to meet standards
• Level of responses
• Disciplinary meetings
• Grievances
• Raising a grievance
• Dealing with a grievance
• Grievance meetings
• Support and appeals

Here you will find information and resources specific to the South East of England, designed to help you overcome the barriers to international recruitment while upholding ethical practices.

Recruiting internationally is one of the solutions that some adult social care employers use to address ongoing workforce capacity challenges. International recruitment must always be carried out in a legal and ethical manner. Providers need to be supported to recruit staff from abroad in a way that meets the needs of those people when they arrive and are in post.

This international recruitment guide was released in March 2024 by Skills for Care in partnership with the Department of Health and Social Care to support good practice.

The course will introduce the delegates to the essential skills needed to correctly identify vacancies, and where necessary re-define the job role. They will be familiarised with, and coached in, the preparation and planning for the interview. There will be an opportunity to learn and practice interviewing techniques including those used for some of the different interviewees that might be encountered.

These new resources were developed to support employers recruit and retain nurses in their workforce, sharing good practice from pre-registration right through the nursing career span.  

This is a bite-size guide to help you to explore and maximise opportunities that overseas recruitment offers. Real life examples are included to help you to learn from the experience of others.

Discover the key methods, strategies and principles of people management and develop your own management style.

Whether you’re a natural leader or want to improve your management skills, this 5-week course will teach you the people management skills you need on your journey towards becoming a successful line manager.

Who is the course for?

This course is designed for new and aspiring line managers or companies that want to provide employees with people management skills.

This course has been developed by the CIPD with the financial support of JPMorgan Chase Foundation.

The Recruit to retain programme is designed specifically for CQC-regulated adult social care services, offering practical, values-based strategies to strengthen recruitment, support staff development, and reduce turnover. This three-day interactive workshop provides practical tools and hands-on experiences to seamlessly integrate these principles into your daily operations. With a focus on real-world application, you’ll gain immediately actionable strategies to create a values-driven, supportive workplace that attracts and retains staff.

Our tools and resources can help you recruit and retain people who have the right values for your organisation and the adult social care sector.

Values-based recruitment is essential to ensuring you employ a compassionate, person-centred workforce that is committed to providing quality care. It can be tricky to know how to assess a candidate’s values and whether they align with those of your organisation.

Skills for Care has worked with social care experts at University of York to create ‘Curious about Care’, a free evidence-based tool that can be used as part of your recruitment process. It allows you to explore different scenarios with a candidate to better understand their values, helping you assess if they are a good fit for your organisation.

WSPiC offer a range recruitment support for adult social care employers in West Sussex, including the below:

• Help with job adverts
• Signposting to recruitment resources such as events, initiatives, schemes and apprenticeships
• Guides and marketing materials to help with your recruitment
• Bespoke advice

This Better Hiring Toolkit provides simple guidance to support you to both obtain and provide effective references and conduct information. At the heart of the Toolkit is the safety of the people who employers are entrusted to care for and the staff who carry out this role.

This report provides information about the adult social care sector, including its size and
structure, employment information, recruitment and retention issues, workforce demographics,
pay, qualification and training rates, workforce projections, and factors affecting staff turnover
and CQC ratings. This year, following changes to UK immigration rules, additional information
has been provided regarding the level of international recruitment within adult social care and its
impact on the workforce.

Once you have good people working in your organisation, you want to keep and develop them. Having staff who like their jobs and do them well will reflect in the quality of care that they provide. It is also good for productivity and ensuring the future sustainability of your organisation. 

Attract a diverse range of candidates for your roles and hire people previously underrepresented in your workforce. People from all backgrounds can have the right values to work in social care and bring a wealth of perspectives, ideas and ‘lived experience’ to your workforc

We have guidance and tools to help both providers and commissioners to shape, commission, plan and develop the workforce.