Exploring and adapting communication styles as a manager

Assertiveness is getting the attention and the respect you deserve while at the same time, respecting the views of the person you are talking to. It’s a two way process consisting of adult, professional and constructive dialogue. This module gives you the confidence to apply the skills of assertive behaviour in the workplace so benefiting yourself and your team.

This course is aimed at developing your understanding of how and why people interact with each other in different ways in the workplace. You’ll discover how they contribute individually and collectively to the successful working of organisations. We’ll also look to enhance your communication skills through these insights and at how your own motivations and behaviours interact with those of others.

This Coaching and Mentoring training course is designed to give you the practical tools and techniques needed to get started with successful coaching and mentoring today. The course focuses on three key areas: foundations, principles and practice. Each of these will be explored throughout the training to help you plan for an effective session, get the most out of the person you are coaching or mentoring, coach or mentor with consistency, and avoid common errors that people often make when coaching or mentoring without the right tools to hand.

This module will enable you to identify and understand some of the principles of successful coaching, and is your first step on the path to becoming a successful coach to help people find their focus and be the best they can be.

The role of a manager is to achieve results through the efforts of other people. The responsibility of managing resources (people, equipment, budgets etc.) lies with the manager or team leader. Improving performance and thus productivity requires a set of skills. One of the ways to achieve this is by coaching. Learning proven and effective models of the coaching process allows the manager to follow a structured approach to developing their staff. 

This module looks at how coaching can be applied as a means of developing specific areas of knowledge and skill to allow a person to perform to the best of their abilities in their job role ‐ particularly when experiencing times of change.

This course will give an overview of strategies used to resolve conflicts, as well as reporting and finding support after a conflict has occurred.

Dealing with difficult people is something we will all have to do at some time and no workplace is without them. This module will use a number of scenarios to introduce how you can deal more effectively with difficult people.

The Delegate – Don’t Dump! course is designed to empower you by emphasising delegation’s role in personal as well as whole-team triumphs; by mastering the delegation cycle, you’ll foster productivity, satisfaction, and success.

One of the key skills for leaders and managers, particularly in social care, is communication. Every day needs to start and end with good communication to ensure that information is passed on accurately to the right people. It’s the role of the manager to set the tone for good communication across their service.​In this module, you’ll start to explore some of the skills you need to be a good communicator, consider how to manage information safely and securely, and plan your next steps in providing good and outstanding adult social care services.​

This course explores the importance of communication as a skill in the workplace. You’ll cover areas such as verbal and non-verbal communication, written communication and using your communication skills in challenging and diverse situations.

This course will cover the process of delegation and the application of the techniques to ensure effective and efficient use of resources within an organisation.

This Effective Mentoring Skills course aims to provide team leaders and aspiring first time managers with the skills knowledge to understand how to be an effective mentor. It empowers delegates to undertake effective mentoring to support peers and staff in being effective within their role.

Managing upwards involves a range of skills in order to get what we need from our manager, whilst keeping them happy too. Sometimes it’s necessary to say no to our manager and we must do so assertively without causing any ill‐feeling. This module covers three specific skills of influence, negotiation and delegation to help with the process of managing upwards.

This half day webinar is an introduction for all staff who would like to improve their influence and persuasion skills. The aim of this session is to explore ideas and theories of how to influence and persuade others, define what is meant by influence and persuasion, list a range of communication styles to influence and persuade Identify and a range of influencing and persuasive behaviours

This course is aimed at individuals with little or no coaching experience, and have an interest in people, their development, wellbeing and performance. Develop the skills and values of good coaching, including active listening, questioning, paraphrasing, building rapport and importantly reflective practice.

This free online course is designed to help learners develop positive working relationships with customers in a health and social care setting, using effective communication.

Course overview

Develop your confidence and skills to prepare for and manage difficult conversations in-person and online. Understand challenges traps & pitfalls, reflect on personal responses, patterns and fears and practise ingredients and techniques to help plan and manage conversations.

This course supports managers working through change and practitioners who need to have those difficult conversations with clients.

The ability to build meaningful and trustworthy relationships with the individuals you support and care for is a vital part of your role as a care professional. However, professional boundaries are those rules and limits that prevent the lines between care professional and individuals in your care from becoming blurred. The ability to build meaningful and trustworthy relationships with the individuals you support and care for is a vital part of your role as a care professional. However, professional boundaries are those rules and limits that prevent the lines between care professional and individuals in your care from becoming blurred.

When we are motivated by compassion and wisdom, the results of our actions benefit everyone, not just our individual selves or some immediate convenience.

For leadership to be compassionate, it must also be inclusive. Compassion blurs the boundaries between self and other, promoting belonging, trust, understanding, mutual support and, by definition, inclusion (West 2021). This creates an inclusive, psychologically safe environment in which diversity in all forms is valued and team members can contribute creatively and enthusiastically to team performance.