Leading safely and managing risk

The Patient Safety Incident Response Framework sets out how health and care providers should respond to patient safety incidents, with a focus on improvement rather than blame. It encourages organisations to prioritise learning, involve those affected, and take a more proportionate, flexible approach to investigations.

This page includes specific guidance for independent care providers, charities, and adult social care services, along with templates and planning tools.

This interactive guide provides a framework to support the investigation of medicines errors in adult social care settings. It helps services identify contributory factors, support learning, and take action to prevent similar incidents in the future.

Protecting people from harm should be a priority for adult social care services. Practical and proactive approaches can help services quickly assess risks and regularly review and adjust them.

This interactive module helps managers conduct learning reviews to understand what can be learned from actions or experiences that didn’t go as planned. It explains the purpose of learning reviews, how to conduct them with individuals and teams, and how to integrate them into your work environment. The module encourages exploring different perspectives and creating action plans to avoid repeating incidents.

When staff feel safe and supported to report accidents, incidents, near misses, and errors, it creates opportunities for meaningful reflection and positive change. Taking the time to learn from what’s happened—whether things have gone well or not—helps services to become stronger, safer, and more resilient.
 
This edition of the MILE newsletter highlights a range of resources to support reflective practice, strengthen quality assurance processes, and encourage open, team-wide learning.

These short case studies highlight real issues that have happened in care settings—what went wrong, how the provider responded, and what action the CQC took. Each one ends with practical steps you can take to help prevent something similar in your own service.

This national framework sets out how health and care providers should respond to patient safety incidents, with a focus on improvement rather than blame. It encourages organisations to prioritise learning, involve those affected, and take a more proportionate, flexible approach to investigations.

This course will give learners an overview of managing risks and risk assessments at work, including assessments for vulnerable populations.

This course is designed to enable you to increase your understanding of risk assessment and risk management in health and social care.
Level 2 & 3.

This Risk Assessment training course is designed to help businesses comply with the Management of Health and Safety Regulations 1999 by explaining how to complete a suitable and sufficient workplace risk assessment. Risk assessments are a legal requirement for all types of workplaces.

The course helps you to understand each of the key steps of a risk assessment, including how to identify risks, manage hazards and determine the likelihood of harm, so that you are confident in carrying out a risk assessment in your own premises.

This page shares advice and guidance on the typical hazards that can occur in car settings, as well as key information on the risk assessment process.