Complaint handling resources for care providers

Managing concerns and complaints effectively

Complaint handling resources for care providers

Provider: Local Government and Social Care Ombudsman

This webpage is aimed at care providers and categorises a selection of resources into the following categories:

Guidance reports – lessons from complaints
Template procedures and signposting guides
How to handle complaints – guidance and template letters
Information sheets – FAQs for providers
Training for care providers
Posters and other material

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More resources for Managing concerns and complaints effectively

Online, PDF Guide,

Acting on compliments, feedback and complaints about adult social care – a good practice guide for adult social care practitioners

This list of statements provides adult social care practitioners and organisations with key prin…

Adult Social Care complaint handling for response and service improvement

This short course will help managers produce effective responses and will demonstrate how to ide…

e-Learning, Fees, Online,

Complaint Handling Training Course

This training course teaches you how to handle and solve any complaints you receive. Complaints …

e-Learning, Free, Online,

Level 2 Certificate in Customer Service for Health & Social Care Setting

This free online course is designed to help learners develop positive working relationships with…

Free, Online, , Video

Managing complaints – practical tips in effectively responding to feedback

In partnership with the Local Government and Social Care Ombudsman. An introduction to the re…

Regulation 16: Receiving and acting on complaints

The intention of this regulation is to make sure that people can make a complaint about their ca…

Health Education England HEE

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