Utilising technology in care

This guidance has been developed to support those working in adult social care to take steps to increase their digital awareness by identifying areas for development. The framework has seven themes (listed below) and provides a range of resources for each:

• Using technology to support person-centred care
• Technical skills for using technology
• Communicating through technology
• Using and managing data
• Being safe and secure online
• Ethical use of technology
• Digital learning, development, and wellbeing

Learn how artificial intelligence is transforming healthcare, and how it could support the work of healthcare professionals.

This page features a selection of case studies showcasing innovative applications of AI currently being explored in social care.

The AI Readiness Assurance Framework and AI Readiness Checklist have been developed to support health and care organisations to assess how prepared they are to adopt and use AI technologies safely, effectively and ethically.

The framework outlines the key principles and considerations organisations should think about when introducing AI, including governance, workforce readiness, data and ethics. Alongside this, the checklist provides a practical self-assessment tool to help organisations evaluate their readiness for specific AI tools and support more informed decision-making.

The documents are currently open for public consultation, with feedback welcomed from across health and care, including digital teams, clinical leaders, governance professionals and policy partners.

The University of Central Lancashire (UCLan) offers a postgraduate level short course titled Artificial Intelligence in Healthcare, designed to enhance understanding of AI’s current and future impact in the healthcare sector. This program is ideal for healthcare professionals and those in health technology industries seeking to understand and leverage AI to improve patient care and operational efficiency. The course is delivered online, allowing flexibility to accommodate professional commitments. 

This guidance outlines key principles for the responsible use of generative Artificial Intelligence (AI) in adult social care, offering valuable insights for employers, AI developers, policy makers, local authorities, regulators, and care workers. 

This webinar recording explores how AI can be used in adult social care. The video covers:

• Using AI for data analysis, action planning, and operational improvements.
• Drafting care plans, reports, and service schedules in line with NICE, CQC, and ACAS guidelines.
• Evaluating AI outputs for ethical, legal, and regulatory compliance.
• Applying AI to risk management, menu planning, and resident engagement.
• Ensuring ethical AI use, including confidentiality and data protection.

This webinar recording explores how technology can improve communication, enhance safety, and support care settings. Designed for care providers, managers, and professionals, it covers:

• Safe and secure tech use: Protecting data with password security, secure connections, and DSPT compliance.
• Supporting Connections: Helping people use video calling apps, smart home devices, and email for better engagement.
• Setting up tech in care homes: Choosing the right internet setup, managing Wi-Fi, and preparing for the digital phone switchover.
• Best practices for video calls: Using Zoom, Teams, Google Meet, and WhatsApp effectively.

A catalogue of cyber security related advice and guidance provided by the National Cyber Security Centre.

This guidance will help small and medium-sized adult social care providers to reduce the risk and impact of a cyber incident, respond if one is taking place, and recover effectively after an incident.  

In today’s digital age, healthcare organisations face increasing cybersecurity risks. This course equips you with the essential knowledge and skills to protect sensitive patient data and prevent cyber attacks.

From resident records to staff details and financial information, care homes handle a huge amount of sensitive data—so it’s important to keep it secure.
 
In this edition, we’ll sharing practical resources, webinars, and training to help you and your team stay cyber-savvy. Whether it’s spotting a phishing email, securing your systems, or understanding data protection, these tools will help you build confidence and keep everything running smoothly.

This page, aimed at providers in Sussex, covers key information on cyber security in health and social care settings.

This free elearning course is for those with responsibility for data security and protection in small to medium sized care and support organisations in England. We have used the term data security and protection lead to describe this role.

You can use this course to improve your knowledge of data protection and cyber security and to support your continuing professional development (CPD). The course meets the training requirements within the Data Security and Protection Toolkit (DSPT) and builds on the existing Data security and protection elearning for social care staff.

This free elearning course is for all staff working in adult social care services in England. Care providers can use this course to improve and assess their staff’s knowledge of data protection and cyber security – including their individual responsibility to keep information safe. The course meets the training requirements within the Data Security and Protection Toolkit (DSPT).

This is the only free elearning resource on this topic specifically designed for social care staff. The scenarios reflect situations that staff face within adult social care settings – including care homes, supported living, home care and community services. It covers all client groups, and all staff with access to personal data. It supports staff’s continuing professional development (CPD).

The UK government has launched the Digital Inclusion Action Plan: First Steps, aiming to bridge the digital divide and ensure everyone benefits from technological advancements.

The 4 key areas of focus are:

• Opening up opportunities through skills
• Tackling data and device poverty
• Breaking down barriers to digital services
• Building confidence

This comprehensive approach aims to reduce digital exclusion, enabling more people to benefit from online services and participate fully in the digital economy. The plan prioritises five groups: young people, older adults, individuals with disabilities, those currently unemployed, and low-income households.

This webinar, recorded in February 2025, explored how technology can benefit the delivery of care and support, sharing experiences across the sector and practical advice for using different devices and applications. 

The National Cyber Security Centre (NCSC) offers a free Early Warning tool designed to help organisations, including adult social care providers, detect potential cyber threats promptly. By monitoring your organisation’s IP addresses and domain names, the system alerts you to suspicious activities such as malware infections, network abuse, or exploitable vulnerabilities.

These timely notifications enable you to address issues swiftly, safeguarding sensitive data and ensuring uninterrupted care services. Registration is straightforward, simply provide your organisation’s IP addresses and domain names to start receiving alerts. 

The landscape of care is rapidly evolving, with technology driving this transformation. Innovations such as artificial intelligence (AI) systems that predict health risks and wearable devices that enhance resident safety are creating unprecedented opportunities to improve outcomes and streamline operations. 
 
This newsletter is tailored for care home managers and staff who aim to stay at the forefront of this dynamic environment. Whether you’re beginning to explore these innovations or have already implemented some, our goal is to provide practical insights, resources, and case studies to inspire you to learn more about how AI and technology-enabled care could elevate residents’ quality of life, empower your team, and optimise your service.

This page presents seven guiding principles designed to help commissioners and service providers navigate the opportunities and challenges of using AI in social care. It also provides descriptions of each principle’s meaning and practical application.

This resource was developed by the BRACE Rapid Evaluation Centre, and is based on findings from a national study funded by the National Institute for Health and Care Research (NIHR) of local authorities and care providers who implemented ‘new and emerging’ technology (in this case, home sensors with artificial intelligence or ‘AI’ capabilities). This booklet is organised to allow you to view questions that are relevant to where you are in the process of implementing technology – whether
you are just beginning to consider using technology or whether you are nearly ready to roll out a new technology within your organisation.

In 2024, care providers took part in three virtual sessions to explore how AI is being used across the sector. The findings are now available on the Digitising Social Care website and include practical tips and examples of how AI can support both care and admin tasks.

It’s important to continually respond to and learn from what is going well, and what isn’t going so well. This enables you to make improvements to your service and offer that benefit everyone – especially those accessing care and support.

The module is aligned to Standard 10 of the Manager Induction Standards and will cover the following 3 topics:

• Comments and complaints
• Continuous improvement
• Creating change

This free online course will increase learner knowledge and understanding of Technology Enabled Care (TEC), and how a range of technology can improve an individual’s quality of life and help support them to live independently.

In this fast-moving world, technology plays a huge part in daily life. The care sector is no different. Technology Enabled Care (TEC) is playing an increasing role in health and social care, with over 1.7 million vulnerable people relying on TEC to support independence in their own homes. This qualification helps you understand the positive impact technology can have on people and the improvements it can make to their quality of life. You will learn about different types of TEC available and how they can support people’s independence and well-being.

In an increasingly digital world, cyber security is fast becoming a main concern for many organisations. With complex online scams and cyber crime, it’s essential that organisations have an understanding of preventative measures to maintain cyber security, including techniques and security checks needed to store data securely. 

This webinar, recorded in June 2024, introduces Artificial Intelligence and examines its applications in a care context. It also discusses the risks of using AI in health and social care, including ethical challenges and potential solutions.

Sussex Digital In Reach Team provides a free platform on which Care Providers across Sussex can access free advice and support on technology, digitalisation and data protection. We are run by the care providers for the care providers.

This report, published in March 2025, presents the findings of a project aiming to develop an accurate understanding of the state of cyber security risks in the adult social care sector. It was commissioned by the Department of Health and Social Care (DHSC) and NHS Transformation Directorate.

This webinar recording, shared in July 2024, covers some essential cyber security advice for social care providers in Sussex. The video covers key information on the risks of cyber crime with risks to keep your care service safe.